Access for All

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In our newly renovated building, we have tried to provide facilities accessible to all.

A brief list of what we provide:

  • Free entry to registered carers
  • Wheelchair accessible throughout except for the Research Room. All booked researchers will be still be able to access the material which they require.
  • Plenty of hands-on exhibits
  • Access toilet
  • Hearing loops in meeting rooms
  • Large Print text for Victorian Gallery
  • Assistance dogs allowed throughout the building

1. Introduction

Our access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Keswick Museum & Art Gallery (KMAG) has an ancient building and collection but beautiful modern facilities and a contemporary approach to customer care. Our vision is to:

  • Be a dynamic, popular and sustainable cultural attraction and educational venue run by and for local people as well as for visitors to the area
  • Use our unique collections and our whole site to provide an experience that will engage, entertain, inspire, intrigue and inform our audiences

We encourage everybody to interact with our collections and help everybody to do so to the best of our ability.

We have three employed members of staff with different specialisms; an administrator to care for the building and make it safe and physically accessible; a curator to look after the collections and ensure that they also are safe and accessible, both physically and intellectually; a learning & participation officer to help special groups make use of our collections, often by adapting what we do to suit different needs.

We have permanent and changing exhibitions; events for families in school holidays; events such as More in Store events for adults in term time; group visits by adults.

This information is to be made available on the museum website and on the Facebook Page.

2. Location

Keswick Museum & Art Gallery is located on Station Road which runs through Fitz Park on the north side of Keswick. It is 5 minutes walk from the town centre and 10 minutes from the bus station.

Keswick Museum & Art Gallery, Station Road, Keswick, Cumbria, CA12 4NF.

3. Travel & Parking

The museum is 200m from a bus stop giving access to Penrith and West Cumbria (numbers X4 and X5)and a ten minute walk from the un-manned bus station where other buses to Carlisle(554) and Lancaster(555) stop. See Stagecoach services for details.

Trains from Penrith to the south, Carlisle and Scotland are frequent. See National Rail.

The Museum does not have designated parking spaces but there are 3 disabled bays for blue badges directly outside the Museum and, 2 hours free public ‘Disc’ parking available outside the museum entrance. Discs are available from lamp post dispensers and the museum reception.

The nearest paid parking is 200 meters away at the leisure centre or 300 metres away at Otley Road or Bell Close Car Parks operated by Allerdale Borough Council.

4. Entrances

The museum entrances are on two levels:

Street Level (from Station Road) and Park Level (from Fitz Park Play area).

From Street Level there is stepped and ramped access and large automatic double doors. There are two volunteers at reception to help orient visitors around our building. Admission fees are charged at reception. Charges are shown on our website and on museum leaflets.

Accompanying registered carers will be admitted free of charge.

From Park Level there are two automatic doors leading into the lower lobby. From here there is a platform lift to access Street Level for admission to the museum. This requires a carer to help open the lift door for visitors in wheelchairs. There is also access to the café and the Crosthwaite Room, learning and activity space.

Separate entrances from Park Level lead straight in to the café. There is an automatic door and (in fine weather) open sliding doors with level access.

5. Wheelchair Access

The Museum collection is displayed on the Street Level of the building which is fully accessible for wheelchairs.

There is adequate space to manoeuvre and turn a wheelchair in most areas.

The Museum has a platform lift which is large enough to take a motorised wheelchair. This provides access to the toilets in the café and the café servery area.

A hearing loop is available in the Crosthwaite learning & activities room.

6. Toilets

There are male and female public toilets accessed via the café on Park Level. There is also a separate access toilet which houses baby changing facilities.

In addition there are two toilets for the use of those using the Crosthwaite room on Park Level.

These are locked on a keypad. Please ask staff to release the door if you are visiting the Crosthwaite room.

7. First Aid

If you need medical assistance, please speak to any member of staff or volunteer who will arrange assistance or call an ambulance. An accident book and first aid kit is kept at the museum front desk.

8. Dogs

Assistance dogs (guide dogs and hearing dogs for the deaf) are welcome throughout the Museum. Other dogs are not permitted inside the museum building. The café provides water for dogs outside their entrance at the rear of the Park Level and there are railings to tie dogs to.

9. Displays

There are 3 main galleries:

  • The Victorian Gallery
  • Mountain Heritage Trust Gallery
  • The temporary display / Art Gallery

Lighting is generally good but can be dim in some areas due to the need to protect our artefacts from the damaging effects of light.

There is seating in the entrance area and Art Gallery.

There are large print versions of the Victorian Gallery text and labels available from reception.

10. Collections & Enquiries

Only a proportion of our collections are on display at any one time but there are other ways of finding out what we have. The museum offers out of hours guided tours, group and corporate bookings, learning visits, talks and events – all of the above by appointment – and a weekly More in Store tour behind the scenes.

Enquiries are invited by completing a form available from the front desk and via email. These are researched by the Curator and Collections Team and answered free of charge where possible or for a donation. For enquiries requiring material to be researched and prepared for viewing and then a supervised visit made, or those requiring research for more than half an hour will be charged a small amount to cover staff costs. Researchers can make an appointment to study objects not on display. Appointments need to be booked in advance.

11. Virtual Access

Our museum catalogue is currently only available on site. It includes some digitized images.

There are plans to make more of these accessible to the public via two interactives in the Victorian Gallery.

General and visiting information is available via our website.

Free public wi-fi is available across the site. Account: Museum; Password: exhibits

12. Catering

Café West (who lease the space from KMAG and work with us to cater for museum visitors as well as those visiting directly from the park or street)is situated on the Park Level with step free level access from the entrance and is level throughout.

Tables are well spaced and the area is well lit by natural and additional overhead lighting.

All food is freshly prepared daily on site and vegetarian options are available.

There is a children’s menu and Café West welcomes breastfeeding mothers. The staff will assist parents needing to warm baby food.

Assistance dogs are permitted within the café. Other dogs should remain outside where water is provided. Dog snacks are also on sale.

There is free public wifi inside the café.

13. Gift Shop

Our Gift Shop has a range of toys and souvenirs to suit all ages and budgets.

It is accessed directly from the main entrance area.

Floors are level throughout.

Once inside, there are tall display racks and low tables accessible from a seated position.
Staff are happy to help.


For further information, please contact our Administrator, Tracy Henderson, on 017687 73263 or send an email using the enquiry form below.

Email Museum